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Tuesday, December 3, 2013

How to remove Windows Active HotSpot (Rogue)

It seems like one family of rogues is active again, with three rogues out over the course of a few weeks. The newest of these rogues is called Windows Active HotSpot.

Step #1: Reboot your computer. As soon as you see anything on your screen, press the F8 key.

Step #2: On the boot menu, choose Safe Mode with Command Prompt.

Step #3: Once the computer has started up, in the command prompt window, type in regedit and press enter.

Step #4: On the left side of the new window, navigate to the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\

Step #5: Highlight Winlogon.

Step #6: Double-click Shell and clear the entry and replace it with "explorer.exe" (without quotes)

Step #7: Run explorer.exe.

Step #8: Navigate to %appdata% and delete guard-xxxx.exe. (Please note that the "xxxx" may be just a random string of letters)

Step #9: Reboot into regular mode.

Step #10: In order to make sure that your computer is fully cleaned, we will run MalwareBytes Anti-Malware. Download it here: http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

Step #11: Run Malwarebytes Anti-Malware and install it.

Step #12: Run a full scan. This may take some time depending on the number of files on your computer. So I suggest that you go do something else while you are waiting for the scan to finish.

This may be a good time to watch a 30 minute show you've been meaning to see, or finish that good book you have been reading that you just cannot seem to put down.

Step #13: Once the scan is done, click OK on the dialog box in order to see the results.

Step #14: Should it find anything, click Remove Selected and allow it to reboot your computer if it asks you to.

Step #15: Your computer should now be free of Windows Active HotSpot.

2 comments:

  1. Trying to get past step 7. How do I run explorer.exe? Retyped in command prompt and it didn't work. Hit enter key didn't work. Help

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    Replies
    1. Hello,

      Are you the same person who sent me an email?

      If not, reply in the comments section of this blog post. I would like the answers to two questions:

      1. What version of Windows are you running? (Such as Windows 7, Vista, XP)

      2. Are you using an external keyboard that plugs into the computer via a USB port?


      If you are the same person who sent me an email, reply via email to the email I sent you.

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