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Monday, August 12, 2013

How to Remove PC Defender 360 (Rogue)

There is a new rogue making the rounds on the internet. It is called PC Defender 360.

For those of you who do not know, a rogue antivirus program is a program that claims that your computer is infected with malware that really is not on your PC. It then demands payment for the removal of so called "threats" that it has detected.

This blog post will offer instructions on how to remove PC Defender 360.

Step #1: Reboot your computer into safe mode with networking. To do this, turn the computer off and turn it back on. Immediately after you press the power button to turn the computer back on, press the F8 key on your keyboard repeatedly until you come to a menu that gives you options such as Safe Mode. Use the arrow keys on your keyboard to select Safe Mode With Networking.

Step #2: To make sure that the rogue will not interfere with removal, we must run Rkill. Download iExplore.exe here: http://www.bleepingcomputer.com/download/rkill/

Step #3: Run the downloaded executable. It will open a black box, this is normal. Once the black box has closed on its own, proceed to step 4.

Step #4: Download Malwarebytes Anti-Malware from here: http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

Step #5: Run the downloaded installer and install Malwarebytes Anti-Malware.

Step #6: Once the program is installed, it will automatically open a window. Once this window is open, click Perform Full Scan, and then click the scan button.

Step #7: As this scan will take some time, I suggest you do something else while remaining in close proximity to the computer so you can check on the scan every once in a while. Once the scan is complete, proceed to step 8.

Step #8: When the scan is complete, it will open a message box. Click OK, and then click show results.

Step #9: Click Remove Selected. If Malwarebytes prompts you to restart your computer, please allow it to do so.

Step #10: Enjoy your computer which should now be free of PC Defender 360.

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